Right at Home in Marblehead Reporter

Right at Home's opening in Salem, MA was featured in the Marblehead Reporter. It was nice to see Jay quoted and talking about our Telephony system. Telephony is our electronic time carding system. When a Right at Home aide goes into a home, they dial into a specific 800 number. They put in their employee code and tell the system if they are punching in or out. This system even works if the phone is blocked because it uses E911 technology to read the telephone it is being dialed from. The call is only valid if it comes from the client's telephone.

The call then is automatically logged into our scheduling software. If a call does not go into our system within 15 minutes of the start of a shift, then there is an outcall to our supervisors. We can proactively call the client, aide or family to find out if everything is OK. This technology has given us the first proactive monitoring system that we could implement for all shifts, at all times. This increases our client's security immensely and it has been extremely well received by families.