Recent Speaking Engagements

I have been asked to do a number of speaking engagements over the past month. It has been a great experience. In early September, I spoke to John Hancock Insurance employees in Boston in an educational program on Medicaid and Medicare. It was part of their employee assistance program to help inform them about health insurance issues that they may face when helping an elder or looking more down the road for themselves. I thought it was a terrific topic to discuss, because I find that so many families don't know anything about the Medicare and Medicaid until it is time to use it. To start to think about the "gaps" in care and how to prepare for it is important. I was able to share my experiences with families who were in crisis mode because they never planned to manage their family member's health care. Information will not change the "suprise" moment when we start caregiving another adult, however information on Medicare and Medicaid will take some of the fire out of the crisis.

On September 21st, I spoke to the Haverhill Rotary Club about Adult Caregiving. The group was very welcoming and asked many good questions. I brought the Adult Caregiving Guide that Right at Home has produced with Secure Horizons. In the end, I didn't bring enough. It was a really nice group. You can download a copy of our Adult Caregiving Show Me Guide by going to the national Right at Home website and you will see the PDF option on the left.

Next week, I am speaking on a panel for the law offices of Vincent Bonazzolli. His office specializes in estate planning and he runs informational seminars for his clients and their families. His office is in Lynnfield, MA and I have found him and his office staff to be extremely professional and great to work with.

The other members of the panel will be Dianne Savistano of HealthAssist. Healthassist offers expert consulting, coaching, information and assistance to demystify healthcare and help consumers make the best decisions for their health. She is particularly helpful with helping people with a hard diagnosis (cancer) and helping them navigate through the insurance and the healthcare decisions.

Eileen Berman of Independent Living Solutions. Eileen is an excellent Geriatric Care Manager that works with families all over the North Shore. Right at Home works with her to help many clients.

Dick Cote of Good Life Providers will also be on the panel. This service provides home safety, modification and property maintenance service specializing in the needs of senior home owners. Ongoing maintenance is critical to maintaining a safe and comfortable home as well as enhancing the property value while preventing minor problems from developing into major headaches. I am honored to be presenting with them all

North Shore Women In Business Membership Drive

I am the chair of the Membership Committee and we are running a drive for new members. Any guest can come to our September breakfast at the member price. Also, if you join in September, you will get a great tote bad with the NSWIB logo filled with promotional items from our members. Come check us out. Go to our website at www.nswib.org!

New Developments at Right at Home

We have added a new key staff member here at Right at Home. Meet Lynne Nieman our new Community Relations Coordinator. Lynne joins us after 12 years of medical administration. She also is a Reiki Practioner that has been doing demonstrations for elders at different long term care facilities.

She was attracted by Right at Home because she has always felt great compassion for Alzheimer's patients and wanted to help the cause of finding a cure. Last year she started selling the Alzheimer's Bracelet with a portion of the proceeds going to the Alzheimer's Association. All of our female employees are now wearing the bracelet proudly! It is beautiful! Email Lynne if you want to find out more about the bracelet at lnieman@rightathomemass.com.

Lynne has a great sense of humor and will be out in the community educating people about Right at Home and how we can help people stay independent and safe at home.


OCT 1- Lynne's story was picked up in the Marblehead and Swampscott Reporter!! Her picture looked great!

CEU Program- Differentiating Dementia, Delirium and Depression among the Elderly

Differentiating Dementia, Delirium and Depression among the Elderly

This is a great educational program for professionals working with older clients in a long term care environment. At the completion of this program the participants will have an enhanced understanding of the underlying etiology of Depression, Dementia and Delirium. You will be able to identify the difference in their presentation and treatment. A comprehensive review of diagnosis, treatment and pharmacological interventions for each condition will be discussed. This program is offered by Education Solutions for Long Term Care in accordance with the Massachusetts Board of Registration for Continuing Education, 244-CMR.
1 Contact Hour
Presented by Susan Jamison RN. MS. CS.

****WHERE:19 Front Street, Salem, MA
****WHEN: September 20, 2007 at 8:00 AM
*****RSVP: Lynne Nieman 978-744-5151 or
*************lnieman@rightathomemass.com
SPACE IS LIMITED

Free Breakfast Provided
Validated Parking at East India Mall Garage

Live-In Versus 24 Hour a Day Home Care

We have many families call us asking us what is the difference between these two different types of care. It can be confusing when a family is calling several different home care agencies, as sometimes it seems to the families that a live-in is just a less expensive model. THIS IS NOT THE CASE- there is a difference in care expectations for that employee and the acuity of the client's condition is the key deciding factor.

A client who is coming out of a rehab or hospital, back home, generally needs 24 hour a day care to start, if 24 hour a day care is recommended by the discharge planners. The expectations of the client and their family should be that the home care worker is available to them 24 hours a day and awake during sleeping hours. This type of arrangement will be accomplished with a combination of a handful of employees, because the home care workers need to be available to the client and their families 24 hours a day. No one worker can provide safe, professional care without sleep and time to themselves. A client that gets up several times in the night and keeps an erratic schedule with lots of hands on work is in need of 24 hour a day care. The family is charged an hourly fee for 24 hour a day care. There does not need to be a bedroom for the caregiver and it is expected that the home care worker will provide their own meals. 24 hour a day care can be set up by Right at Home schedulers within 24 hours of a family's initial phone call to us.

After that client has re-established themselves at home in a routine, they may be eligible for live in home care. Live in home care exchanges room and board for a lower overall home care fee. The worker "lives in" the client's home during the period of days that they are working. The client must have a separate bedroom for the worker and it is expected that worker will eat the client's food.

The expectation of how much the live in will work is different from 24 hour a day care. Live in home care workers work 8 hours a day. This is spread throughout the day to help the client with their Activities of Daily Living. The other 16 hours of the day are for leisure and sleep, though the worker is still in the house. A client that needs help getting prepared for the day, showering, medication reminders, meal preparation, supervision (dementia clients), and needs help getting to bed is perfect. Live in home care workers are harder to come by, because the agency needs someone that can commit to be away from their home for several days at a time. This is a worker that will devote themselves to that one client for a long period of time. It takes us about a week (or sometimes more) to set up a live in situation The family is charged a per day fee for live in care.

Sometimes families call me and specify that they think that these two types of care are the same. At Right at Home, both types of care happens under the supervision of our RN supervisors and they get quality agency care with all the protections for the family, ie workers compensation insurance and general and professional liability insurance. The expectations and worker are very different to give safe care to the client.

Sometimes, I have heard of agencies that start live in care and then, after the care is in place, they tell the family that the case is too hard and move them to 24 hour a day care. Right at Home will generally get the call from the family looking for an alternative to the shock of the new financial commitment. We feel that if the standards are shared with a family before care begins and agencies present "live in" for what it really is- a living arrangement with 8 hours of care, and not a "cost savings" option, then clients can get the best care when they need it.

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Medication Adherence in Boston Globe

This is from yesterday's Globe. This relates directly into our new prepackaged medication solution. When I checked the Web, I saw this was picked up all over the country. Medication adherence is being called a crisis. Right at Home really needs to get the word out that we can help families make sure that their loved one takes their medications correctly through reminders and our medication solution.

Millions fail to use medicine correctly

New report calls problem a crisis

By Lauran Neergaard, Associated Press | July 31, 2007

WASHINGTON -- Consider it the other drug problem: Millions of people do not take their medicine correctly -- or quit taking it altogether -- and the consequences can be deadly.

On average, half of patients with chronic illnesses such as heart disease or asthma skip doses or do not use their medication correctly, says a report to be issued later this week that calls the problem a national crisis costing billions of dollars.

The government is preparing new steps to try to persuade patients and their doctors to do better.

But with contributors that range from hurried doctor visits to confusing pill bottles, there is no easy solution.

"We go into this with some humility," says Dr. Carolyn Clancy, director of the Agency for Healthcare Research and Quality, which is planning what she calls an "in your face" campaign to improve medication adherence. "It's really pretty appalling how badly we do."

This goes far beyond the issue of affording prescriptions. People often buy their drugs but misunderstand what they are supposed to take, or how. Or they forget doses. Or start feeling better and toss the rest of their medicine, or skip doses for fear of side effects.

It is not just a problem of poverty or poor education. Even the rich and highly educated skip their medicine. Perhaps the most high-profile example is President Clinton, who stopped taking his cholesterol-lowering statin drug at some point and later needed open-heart surgery to avoid a major heart attack. Statins offer significant heart protection, but about half of patients on statins quit using them within a year.

The globe-trotting tuberculosis patient who was briefly quarantined in May after ignoring doctors' orders not to travel by airplane is out of the hospital now but, like all patients with hard-to-treat TB, must take his remaining antibiotics while health workers watch. So many TB patients skip their pills when they feel better -- but before all the bacteria are wiped out -- that health departments now enforce what is called "directly observed therapy."

For most diseases, however, patients must choose to take their medicines. The new report combs a decade of research to conclude people generally do a lousy job.

Clancy hopes to make "take your medicine" a new priority. Her Agency for Healthcare Research and Quality is starting discussions with the new report's authors, the Food and Drug Administration, and health groups about what steps to take.

© Copyright 2007 Globe Newspaper Company.

Right at Home in Marblehead Reporter

Right at Home's opening in Salem, MA was featured in the Marblehead Reporter. It was nice to see Jay quoted and talking about our Telephony system. Telephony is our electronic time carding system. When a Right at Home aide goes into a home, they dial into a specific 800 number. They put in their employee code and tell the system if they are punching in or out. This system even works if the phone is blocked because it uses E911 technology to read the telephone it is being dialed from. The call is only valid if it comes from the client's telephone.

The call then is automatically logged into our scheduling software. If a call does not go into our system within 15 minutes of the start of a shift, then there is an outcall to our supervisors. We can proactively call the client, aide or family to find out if everything is OK. This technology has given us the first proactive monitoring system that we could implement for all shifts, at all times. This increases our client's security immensely and it has been extremely well received by families.